Meet Our Team

Questions? We have you covered.

Tara Pavlik

Managing Director

Tara has been with IHDA for over 9 years and knows our programs and their guidelines inside out. If you have suggestions, compliments or complaints, she wants to know! She works directly with our lenders every day to get issues resolved and achieve our number one goal of getting borrowers into their homes and making sure they have the resources to stay there.

877-456-2656 | Mortgage@ihda.org

John Maksim

Account Manager

John has been with IHDA for over 6 years and is a pro in bond code and IHDA compliance. John has built his career in the mortgage industry and loves providing customer service and assistance to borrowers and lenders alike. If you have a question and are not sure who will have an answer, he's your guy! He is a vital resource for all of our partners!

312-802-1894 | JMaksim@ihda.org

Rosie Verdin

Account Manager

Rosie has over 30 years’ experience in financial services ranging from Training, Marketing, Relationship Management, Community Reinvestment and Sales. She believes in providing top-notch customer service to our lender network and clients; is available to provide answers and on-going support. 

312-438-3538 | RVerdin@ihda.org

Racheal Falzone 

Account Manager

Racheal has strong customer service skills with experience in financial training, leadership, banking and mortgage lending.  Falzone has been in the financial industry since 1996.  She has held the position of a Retail Market Manager for the majority of her career, and held a series 6 and 63 investment license.  Recently, Racheal managed the housing counseling team, education and financial capabilities programs for a non-profit housing counseling agency. Racheal has a passion for developing and managing relationships by gaining trust, respect and providing excellent customer service.   

312-914-5023 | RFalzone@ihda.org

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