Question 1

What are TPO Connect's "Lock Hours"?"

Accepted Answer

Lenders may lock a loan in TPO Connect from 9:30a-5:00p (central) excluding observed holidays. Existing files and conditions can be uploaded at any time.

Question 2

What is the lock period when locking a loan in TPO Connect?

Accepted Answer

IHDA's lock policy remains unchanged. For reference it is,  When the commitment/reservation is made, the interest rate is locked for 60 days regardless of future rate changes. IHDA/U.S. Bank HFA Division must purchase loans by the 60th day. If a loan has not been purchased by the 60th day, a 25 bps reduction in Service Release Premium (SRP) will be made for every 30 days past the initial 60-day lock period. If a loan has not been purchased by the 90th day, IHDA is under no obligation to purchase the loan(s). On any loan in which the lender expects to deliver at 90 days or after, the lender must contact IHDA (mortgage@ihda.org) informing that it is still an active file and requesting postponement of the cancelation. IHDA must make an approval/acknowledgment and the MITAS system noted accordingly by IHDA staff. After cancellation, IHDA will not allow a re-registration by the same borrower(s) for 60 days unless the borrower has obtained a contract on a different property. It is suggested that a lender reserve/commit the loan when the appraisal has been received and the loan file is fully complete. Once a loan is reserved/committed, the lender will perform a review of the loan file for tax code compliance and for credit underwriting - each of which is a separate and unique review.

Question 3

Can I still reserve loans in MITAS?

Accepted Answer

No, after August 29 all lenders must exclusively reserve using TPO Connect.

Question 4

Will I be able to access loans I reserved in MITAS in TPO Connect?

Accepted Answer

No, the systems do not talk to each other. You will still be able to access all your old files and open reservations in MITAS.

Question 5

At what point is a loan considered "registered"? Is it at application or when it is locked?"

Accepted Answer

IHDA loans can be inputted into TPO Connect without locking the rate and can live within your pipeline unlocked. Once you go through product and pricing, and then lock the loan, the 60 days will start and IHDA will consider it an active loan.

Question 6

How can extend my rate lock / reservation?

Accepted Answer

Please click here for a step-by-step guide.

Question 7

Are there changes to IHDA documents with TPO Connect?

Accepted Answer

The documents we have now and the process with those documents will not change with Encompass and TPO Connect. The documents will still be uploaded (now to TPO Connect) post close as the Investor and IHDA Delivery files. Note – Loans utilizing the SmartBuy program will require a pre-close review by IHDA

Question 8

When should documents be uploaded to TPO Connect?

Accepted Answer

Lenders may upload them any time prior to submitting the loan to IHDA. All documents must be accounted for when the loan is submitted. Loans will need the “Submit for Review” Button in TPO Connect to be selected in order for loans to be added to the review queue. Submitting an incomplete file (trailing docs) will result in conditions and may delay the loan being purchased.

Question 9

For post-purchased files, are conditions listed in TPO Connect?"

Accepted Answer

No, after the file is purchased, all outstanding conditions will be emailed to the lender.

Question 10

How are pre-purchase file conditions handled?

Accepted Answer

All pre-purchase conditions will be viewable on the file level in TPO Connect. Lenders will upload the requested supporting documentation into the system.

Question 11

When can I start using the TPO Connect System?

Accepted Answer

Since 9/01/2020 forward, all lenders are required to use TPO connect on new reservations.   Since the systems do not talk to each other, you will still be able to access all your old files and open reservations in MITAS. However, any incomplete reservations will be cancelled and will have to be locked in the new system.

Question 12

I'm having technical difficulties with the site, who do I contact?"

Accepted Answer

Email Mortgage@ihda.org for all support.

Question 13

Which internet browser should I use with TPO Connect?

Accepted Answer

For best performance use Google Chrome. This will minimize end user impact prior to Microsoft’s official date of August 17th, 2021. Supported browsers include: Microsoft Edge Google Chrome Mozilla Firefox Safari

TPO Connect ® Training Portal

Admin Guide

Commitment Confirmations

Encompass 0% Loan Product Guide

Encompass DPA Supported Documents List

Encompass Release Notes

Extending A Loan

MI Guide For FHA Loans

Registering and Locking Step By Step

SmartBuy Guide

Uploading Items

User Guide

Withdrawing/Cancelling A Loan

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